Creative Agency IT Support Engineer 2nd Line

Are you ready to take your career to new heights as a Creative Services Tech Engineer? Do you have a passion for delivering exceptional pro-active IT support in cross-platform Windows & Apple Mac platforms in the heart of London's bustling business scene? If you answered "yes" to these questions, then we have an exciting opportunity waiting for you with one of London's leading creative services providers.

Job Role:
As a Creative Services Tech Engineer, you'll ensure clients receive top-notch technical support across multiple London locations. Responsibilities include prompt support responses, efficient issue resolution, and proactive customer service.

Responsibilities:
Accurately record and resolve support calls, communicate updates to customers, and escalate major incidents. Handle IT hardware and software tasks, maintain licensing records, and contribute to service improvement.

Personal Attributes:
Outgoing, organised team player who excels under pressure, takes ownership of challenges, and embraces learning opportunities.

Skills and Experience:
You will bring to the role a minimum of 2 years of experience in a similar environment, along with hands-on skills in various areas, including:

• MDM such as Intune and Jamf equivalent
• Administration of Microsoft Office 365 Suite
• Microsoft Windows and macOS support and troubleshooting
• In-depth Adobe Creative Cloud support
• Bespoke Creative Studio application support
• UTC Extensis Suitcase and font management
• Audio-visual support
• Telecoms/mobile phone administration
• Microsoft Active Directory management
• AWS and Microsoft Azure
• PowerShell and BASH scripting
• Network support and troubleshooting (servers, routers, switches, firewalls, wireless access points)

If you're ready to thrive in a dynamic role, apply now and join my clients’ vibrant London team!