Do you love working with technology and making sure everything runs smoothly and securely? Are you excited about being part of an ambitious team with wonderful workplace technology? If so, my client has an excellent opportunity for you!
My client, a leader in providing secure and efficient workplace technology, is looking for a talented on-site Technical Engineer to join their growing team. In this role, you will be visiting clients premises (up to 4 clients per day in Zones 1-2) providing hands-on technical support to their London based clients; working alongside several teams including intercom, engineering, strategist and enterprise to diagnose and troubleshoot technical issues.
Day to day duties will include:
Provide competent, reliable support and excellent customer communication when on-site expertise is required
Address and cover on-site visits as the highest priority
Diagnose and troubleshoot technical issues along with the requested team
Ensure all issues are properly logged and changes documented
Follow up with clients to ensure systems are fully functional after troubleshooting
When not scheduled for on-site visits, assist with tasks and projects for the Intercom, Strategist, or Engineering teams
Work with clients remotely to help resolve technical issues via phone or chat
Properly escalate unresolved issues to appropriate team members
Create handover notes for outstanding tickets at the end of each workday
Provide updates to clients and the internal team about the status of ongoing issues
The Onsite Team is responsible for various types of visits, including:
Regular health checks on facilities and infrastructure
"Surgeries" where the Onsite Engineer is present at the office to address user problems and questions
Enterprise agreement fulfilment by providing on-site support within the client's own support processes
Project support, such as physically installing equipment or assisting during migrations
Why you'll love working with my client:
Since their founding, they've been committed to designing, delivering, and maintaining digital workspaces that enable growth from ambitious start-ups to established Enterprises. Their IT team shapes who they are today, with roles developed by their own team members. They value getting the basics right, building trust and respect, making people happy, challenging the status quo, reducing friction, and evolving constantly. They strive to make work as enjoyable as possible, balancing a fun environment with a serious commitment to quality.
Are you ready to join an IT team that values your expertise and is dedicated to innovation and excellence? Apply now and become a vital part of this exciting journey!