Are you ready to take the lead in shaping cutting-edge cloud-based infrastructures? Are you passionate about mentoring and guiding a team towards excellence? If so, my client has an exciting opportunity for you as a Senior Infrastructure Support Engineer / Technical Lead based in the Surrey area.
Join my client, an established managed service provider, as their Senior Infrastructure Support Engineer / Technical Lead. In this role, you will spearhead a team of 10 infrastructure engineers, providing crucial support to a diverse customer base predominantly on Azure-based infrastructures.
With the potential to progress into a Technical Director position, this role offers a clear path for career advancement.
As the Senior Infrastructure Support Engineer, you will play a pivotal role in auditing customers' existing network infrastructures and designing innovative solutions to meet their evolving needs. You'll be at the forefront of standardising and enhancing customer infrastructures through regular reviews, ensuring optimum performance and security.
Your responsibilities will include leading and mentoring your team across all levels of support, from 1st to 3rd line. Additionally, you will drive continuous service improvement initiatives for software, hardware, services, and security offerings, guaranteeing the highest levels of customer satisfaction.
Key Experience:
The Senior Infrastructure Support Engineer will be responsible for
Standardising and improving customer infrastructure via regular reviews
Leading and mentoring a team of 10 infrastructures spanning, 1st, 2nd and 3rd line support
Developing a continual service improvement place for software, hardware, service, and security offerings
Project scoping, planning, budgeting, management, and delivery.
Acting as the most senior point of escalation within the team
Strong network infrastructure knowledge
Azure
3rd / 4th line technical support
O365
Strong Windows Server, storage & virtualisation knowledge
Technical leadership for the provision of firewalls, switches, network security etc
Endpoint management - MS Intune
While experience in AWS, Prince 2 certification, or relevant Azure/cloud certifications would be advantageous, it's not essential for this role.
In return, my client offers a hybrid remote working arrangement, allowing you to enjoy a balance of office collaboration and remote flexibility. With a supportive team environment and opportunities for professional development, this role promises an exciting journey ahead.
Join my client and become part of a dynamic team dedicated to driving innovation and excellence in managed IT services. If you're ready to take your career to new heights, apply now and seize this opportunity!