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In this role, you’ll play an integral part of pulling everything together to ensure seamless after sales care during the warranty period — making sure valued customers feel heard, supported, and completely satisfied, while keeping operations running smoothly behind the scenes.
What you’ll be doing:
- Handling customer enquiries (calls, emails, social media) with professionalism, warmth, and efficiency.
- Coordinating inspections and repairs in line with Warranty and company standards.
- Acting as the communication hub between site teams, subcontractors, and customers to ensure timely, effective resolution of issues.
- Managing the system to track, update, and report on customer issues.
- Supporting the team with admin tasks, reports, action logs and satisfaction calls.
- A natural rapport-builder with a genuine passion for customer service.
- Resilient, decisive and cool under pressure — you’ll thrive in a fast-moving, ever-changing environment.
- Exceptionally organised with an eye for detail, and able to juggle multiple priorities with ease.
- A strong communicator – written and verbal – who knows how to get the right message across with tact and confidence.
- A collaborative team player who can work independently but also pitch in and support colleagues in a close-knit team.
- Solid admin and IT skills (MS Office is your friend).
- Experience in customer service, administration or coordination in a demanding environment is a must.
- A background from within Property, Housing, Construction/Maintenance or similar would be highly advantageous
- Salary in the region of £30-33k
- Competitive Bonus
- 26 days holidays
- Enhanced benefits (incl family and medical)
- Early finish on a Friday
- Social and community events, Charity days
- Development opportunities are fully supported
Apply now or contact Helen Pitcher for further information.